REFUND POLICY

REFUND POLICY

  • Items must be returned within 5 days after you received it.
  • Items must have original tags as included upon receipt.
  • We have the right to refuse a refund or exchange if the item has been deformed, damaged, washed, or the original tag included is incomplete.
  • We don’t guarantee exchange or refund for items that don’t meet the return criteria. If you receive a product that is damaged or defective at the time of delivery, please give us advance notice within 2 days after you receive the product via email to [email protected] before sending the item back.
  • You can use another shipping service to return the goods. To ensure we receive the goods you sent, please ask for a tracking number from the sender and confirm it with us via email [email protected] along with your PAYMENT CONFIRMATION number. Repack your returned items safely.
  • Send your returned goods to the address: Locarpet, Magelang.
  • A new item will be sent after we receive your exchanged item and confirm your return or exchange.
  • We are not responsible for lost returned items during return shipping.
  • The initial shipping fee is non-refundable.

EXCHANGE POLICY

  1. We can only exchange goods for goods that have damage or defects, we don't accept size exchanges.
  2. If the related item is out of stock, a full refund will be made minus the initial shipping fee after we receive your return.
  3. We are not responsible for lost returned items during return shipping.